Return & refund

Refund Policy 

Should you feel the quality of any of the products or the service provided by a seller does not meet your standard or you are unhappy about something regarding your order and wish to seek some kind of reimbursement or refund, then you should contact the vendors directly to lodge your complaint and follow the sellers own complaint procedures.

If you cannot get in touch with the vendor or the vendor rejects your complaint then you should contact our customer service team within 24 hours of receiving your order and one of our customer service advisors will attempt to mediate with the vendor and attempt to request compensation on your behalf. 

However please note that the legal contract is between you and the vendor and does not involve us. Therefore we have no control over the vendor’s quality of products or services that they may or may not provide. Smileszy are not responsible for providing any compensation to you on behalf of any sellers.