24-Aug-2026 · Shopping guides
Most orders arrive exactly as expected. When one does not, a clear process makes it quick to put right.
For buyers
Check the listing first
Return conditions depend on the item and the seller, and are shown on the product page. Reading them before you buy avoids surprises.
Act quickly and gather evidence
If something is wrong, contact us as soon as you notice. Include your order number and clear photos of the item and the packaging.
Keep the item and packaging
Do not throw anything away until the issue is settled. The seller may ask you to send the item back.
For sellers
Respond politely and promptly
Most buyers just want a fair solution. A fast, friendly reply often turns a problem into a good review.
Describe items accurately
The best way to avoid returns is an honest listing with good photos and clear details.
How refunds work
When a return or refund is approved, the money goes back to the original payment method or your wallet. Banks can take several business days to show it.
If you are unsure what to do, Contact us and we will help.